TimeManager Platinum
Installation, configuration, database checks, troubleshooting and report assistance. We help keep your records accurate and your month-end predictable.
Support services
Keep the system you have. Fix what is not working.
Not every problem needs new software. We support established attendance systems, clocking hardware and consumables — and we will tell you plainly when a repair or a replacement is the better spend.
What we support
Software, hardware and the bits in between.
If your attendance system is part of your payroll process, it needs someone who can deal with the database, the device and the report at the end.
Universal Time
Specialist configuration, maintenance and technical assistance for existing Universal Time installations, including device and data issues.
Anytime SQLite & PostgreSQL
Support for the Anytime editions we supply, from installation and upgrades to calculations, reports, backups and user access.
Biometric clocking
Supply, installation and support for ZKTeco and Suprema clocking and access control devices, including connectivity and data collection.
Manual clocking machines
Support and repairs for Mindman, Amano and similar traditional clocking machines, plus clock cards, ribbons and replacement parts.
Data, migration & training
Moving historical data, cleaning up employee records, setting up shifts correctly, and training the people who will use the system every day.
Clear exceptions make problems easier to isolate.
How we work
Diagnose first. Then fix.
We start by understanding what changed. Was it a device, a Windows update, a database, a user error or a calculation rule? Fixing the wrong thing wastes your money and our time.
- We work with what you have Existing TimeManager, Universal Time and manual clocking setups are welcome.
- Remote first, where possible Many issues are resolved in a remote session without waiting for an on-site visit.
- On-site when it matters Device installation, cabling, biometric enrolment and hardware faults handled in person across Gauteng.
- Plain explanations You get told what failed, what was changed and what to watch for next time.
- No forced replacement If your current system still does the job, we will help you keep it running.
Support process
Three steps to a working system.
1
Describe the problem
Send the error, what you were doing, and when it last worked. Photos of the device screen help. We will ask the few questions that narrow it down.
2
We isolate the cause
Remote session or on-site inspection, depending on the issue. We check the software, database, permissions and hardware in a sensible order.
3
Fix and verify
We correct the issue, confirm the reports are right, and explain how to avoid the same problem. Where useful, we help set up a backup routine.
Support FAQ
Questions we get asked.
Still stuck? Send a WhatsApp with a photo of the error — it is often the fastest way to get to an answer.
Do you support systems you did not install?
Yes. We regularly take over support for existing TimeManager Platinum and Universal Time installations. We will assess the setup before committing to an ongoing arrangement.
Can you supply clock cards and ribbons?
Yes. We supply consumables for manual clocking systems, including clock cards and ribbons, and can arrange regular supply so you are not caught short.
Can you recover data from a failed computer or database?
In many cases, yes — but it depends on the state of the disk and the backups available. Contact us before reinstalling anything, because some recovery options disappear once the machine is wiped.
Do you offer service agreements?
Support can be arranged ad hoc or under a service agreement, depending on how critical the system is to your operation. We will discuss response expectations and scope with you.
Can you help us move off an old system?
Yes. If your current system is no longer viable, we can migrate employees, shifts and historical clockings to Anytime where the data allows, and support the old system during the transition.
How do I get help outside Gauteng?
Remote support is available nationwide. On-site work outside Gauteng can be arranged, with travel quoted upfront.
Something not working? Start with a message.
Include the system name, what you were doing and the exact error if you can. We will come back to you with the next step.
